FAQs
Frequently Asked Questions (FAQs)
Who is the official brand owner & the manufacturer of Stellovix?
HYOJIN INTERNATIONAL Inc. is the official manufacturer and the brand owner of Stellovix.
Do Stellovix products have brand warranty?
As the official brand owner and manufacturer of Stellovix products,
HYOJIN INTERNATIONAL Inc. provides official brand support and product warranties.
How can I check if my Stellovix products are authentic?
Products purchased directly from HYOJIN INTERNATIONAL Inc. through the following official websites are guaranteed to be authentic.
- For USA & International Customers:
- stellovix.shop
- Amazon.com (USA) - Sold by HYOJIN INTERNATIONAL Inc.
- For Korea Customers:
- stellovix.co.kr
Please note that we currently have no third-party entities officially affiliated with Stellovix on Amazon or on any other platform that we do not directly operate.
Please review the seller name and information before making your purchase for your own safety.
Are products purchased from other sellers covered under warranty?
No. Products that are NOT purchased directly from HYOJIN INTERNATIONAL Inc. or our official Stellovix store will NOT be covered under our brand warranty
and may differ from genuine Stellovix products in quality, packaging, or performance.
Please note that products purchased from unauthorized sellers may not be genuine and will not be eligible for our authenticity guarantee or Stellovix post-purchase support.
How many times can I reuse the nipple covers and bra?
Our nipple covers are typically reusable 30+ times with proper care. Please refer to the care instructions provided in the product packaging.
Are the nipple covers and bra hypoallergenic?
Yes, our nipple covers and bra are made from medical-grade silicone and skin-friendly adhesive.
Does it come with a brand post-purchase support?
Yes. Brand post-purchase support is available when you purchase a Stellovix product on Amazon directly from HYOJIN INTERNATIONAL Inc., the official brand owner of Stellovix.
If something doesn’t feel quite right with your order, please don’t hesitate to reach out. We’re always happy to help and will do our best to take care of it in the best way we can — Your satisfaction means everything to us.
If you have any concerns, feel free to reach out to us via Amazon messages or email at customer.support@stellovix.shop
We’ll be happy to assist you.
For detailed information about our brand warranty, please visit our warranty page:
stellovix-brand-warranty
Will I still get Stellovix post-purchase support if I buy from a different seller on Amazon?
No. Brand post-purchase support is available when you purchase Stellovix products on Amazon directly from HYOJIN INTERNATIONAL Inc., the official brand owner of Stellovix.
For detailed information about our brand warranty, please visit our warranty page:
stellovix-brand-warranty
What are the shipping and return policies?
Once your payment is confirmed, shipping will be initiated within 1–3 business days.
All shipping and return processes follow our official shipping and return policy for all of our products.
For any issues outside of standard policy — such as unusual experiences or special concerns —
We’re happy to provide a personalized solution.
📩 Feel free to contact us directly at: customer.support@stellovix.shop
We’re here to help!❤️
For more information, please review our Shipping and Return Policy before making your purchase :
How can I cancel my order after placing an order?
Order Cancellation Requests
Due to our fulfillment process, orders cannot be canceled automatically after purchase, as they are immediately submitted to our fulfillment system.
To request a cancellation, please email us with your order number before the order is processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
All cancellation requests are manually reviewed and processed by our team.
If an order has already been processed or shipped, cancellation is no longer available. In this case, you must request a return after delivery, return the product in accordance with our Shipping & Return Policy, and any refund will be issued based on that policy.
※ Any approved cancellation or return initiated after payment capture may result in a refund less the applicable payment processing fees, in accordance with our Refund Policy.※
